Return& Refund Policy 

You have the right to return the products, free of charge and without justification, within 14 calendar days from the date of receipt of the products according to EU rules. If 14 days have gone by since you received your purchase, and we have not received your returned item or an online notification (email) concerning your return, unfortunately we can’t offer you a refund or exchange. Please note that all shipping fees are your responsibility.

To be eligible for a refund, your item must be unused and in the same condition as you received it. It must also be in the original packaging. Returned products should also be accompanied by relevant purchase and delivery documents. In the case of a refund, you only bear the immediate shipping cost of returning the product.

Please do not hesitate to e-mail us at fluxboutiqueathens@gmail.com informing us about your request and we will be happy to give further instructions on how to proceed.

Non-refundable:
•    Any item not in its original condition, with damaged or missing parts for reasons not due to our error.
•    Return of customized products cannot be accepted.
•    Any item that is returned more than 14 days after delivery
•    Sale items

Processing your return
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit -except shipping costs-will be applied to your credit card or original method of payment, within a certain amount of days.
If the product does not meet the above conditions it will be returned to you at your expense.

Defect of Product 

In the event of the company being liable for a genuine defect or for lack of a contractual status of the product, you are entitled to: a) require, without any charge, to correct or replace the product with another, unless such action is impossible or (b) withdraw from the contract of sale, unless this is an insignificant actual defect. If you choose to correct or replace the product, we must correct or replace it within a reasonable time without, in this case, charging new shipping costs. The above user rights are expired after one year.



Refunds

For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company.
Orders paid by PayPal or by bank transfer will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

Gifts
If you received a gift purchased from our store and you want to return it you can either exchange it or you can receive a gift credit for the value of your return. 
Please remember that we need to be notified within 14 days from the purchase date. After that all purchases are final.


Shipping address
To return your purchase, you should send it to: 
5 Chavriou Str,
10562 Athens, Attika
Greece
____________________________________________

*You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

*Please consider using a shipping service with tracking number or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you are not sure we are going to receive the item within 14 days please make sure to notify us in advance.

*In case of any dispute, the applicable provisions of Greek Law 2251/1994 on the “Right of cancellation, withdrawal and replacement” apply.